To handle crisis/emergency and to provide consultation for immigrants in need. Simple issues are solved via phone, email or social media networks. Appointments can be made for complex issues. Currently this helpline service is provided in English and Mandarin. In 2019, multilingual services will be made available.

为移民提供紧急帮助和各种咨询。简单问题在电话上处理，复杂问题约见。目前提供中英文双语服务。 在2019年，我们将努力为热线设置更多种语言的服务。