Struggling with difficult people at work?
This free, interactive workshop will help you stay calm, communicate clearly, and handle challenging situations with confidence — essential skills for success in Canada’s workplace.
In this friendly and practical two-hour workshop, participants will learn simple and effective ways to deal with difficult people at work in Canada. The session focuses on understanding our own reactions, not just changing the other person, and helps participants recognize how assumptions, emotions, and misunderstandings can make situations worse.
Tuesday, February 17, 2026
Workshop Topic: Dealing with Difficult People
🕔 5:30 PM – 7:30 PM
📍 Downtown Kelowna Library
👩🏫 Experienced facilitator: Mike Penninga
What you will learn:
*stay calm under pressure
*prevent conflicts from escalating
*choose the most effective communication approach
*set healthy and professional boundaries
*focus on what they can control
🎁 $25 grocery gift card available (limited quantity, first-come, first-served)
👉 Register today — registration required (click to register here)
We respectfully acknowledge that the OCCA is operating on the traditional, ancestral, and unceded territory of the Syilx Okanagan Nation.
Please note that we will have a photographer on site during the events. If you prefer not to be featured in any photographs, kindly contact OCCA at info@occabc.ca.
